Batteries Plus has been trading since 2000 and has grown steadily since to become one of the best stocked battery companies in the UK. Our stock, battery knowlege and customer care make us front runners in the battery industry.
Making A Purchase
Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. If you wish to remove an item, please select it and press 'update cart'. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. Should you proceed with your order to us and subsequently wish to cancel it, please call us on 01474 705832 to cancel it, please do not just send an email as your order may be dispatched before it reaches us.
Batteries Plus reserves the right to send you a product of the same or better specification, equivalent value and, in our opinion, equal quality should the exact product you require be out of stock.
We accept Visa, Mastercard, Maestro and JCB. Please remember, we do not charge for any item until it is ready to ship and you may receive an email to say that your order is deferred - this is just saying that payment has been deferred until we dispatch your order and will not delay shipment.
You may send your credit card information via phone on 01474 705832, by post or over the Internet. For Local Authorities, Government departments, Schools and Companies, you can call 01474 705832 to arrange orders.
Shipping And Handling
Our shipping and handling is as follows:
Orders up to £15.00 - Delivery is £1.95
Orders between £15.01 and £40.00 - Delivery is £2.95
Orders over £40.0 Delivery is £3.95
This covers your entire order by Royal Mail so that you know your postage costs before you shop with us. There are no hidden extras to surprise you at the checkout.
Your order should be delivered to you within 2 working days, but please allow 5 working days before contacting us. If you require an order sooner, please call 01474 705832.
If your item is not in stock, we will back order for you. You will be emailed with the option to cancel your order if you would rather not wait.
VAT is not charged on transactions as we are not registered for VAT
Credit Card Security
We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using SagePay secure payment services. They are not held in clear text on any web site.
We guarantee your satisfaction. All of our products come with a 30 day guarantee provided the goods are returned to us in good condition and in their original packaging. Either a replacement part will be dispatched to you or a full refund of the cost of the goods made. Postage and packing charges are not refundable.
If you need to reach us, please email us on firstname.lastname@example.org, alternatively, you can call on 01474 705832 or write to us at Batteries Plus, Wildewood, Gorse Wood Road, Hartley, Kent DA3 7DE.
Batteries Plus conforms with the requirements of the Data Protection Act, 1998. We do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.
We do not send random marketing emails to personal email addresses (spam).
"You" and "your" relates to the natural person reading this document that is: considering purchasing, has purchased from Waveley Group Ltd or is making an enquiry.
HOW WE USE YOUR PERSONAL DATA
We will use the personal information you supply to us in the course of submitting an order for the purpose of fulfilling that order.
Along with, or instead of, placing an order you may have sent an enquiry to us, in which we will use the information you've provided to respond to and answer the enquiry.
We may contact you by telephone, email or other means in relation to your order, for example: notifying you of delivery status, updating you on stock availability or informing you of changes with the order. You cannot opt out of these communications. We will never combine these communications with marketing promotions that you have a legal right to opt out of.
We may use your data for marketing purposes but will always provide a means for you to opt out. We may occasionally use the data you supplied, in our own Legitimate Interest, to send details of products and services that we believe may be of interest to you. We will never use your data in a way that conflicts with your own legal rights and interests.
If we share information with a third party, such as a payment gateway or delivery company, their use of your data will be limited to the purpose of fulfilling your order.
After your purchase, we use a third party customer feedback service to send you an email and request for your feedback, which you may choose to leave. The feedback is held on the customer feedback service's website and on our website. The service provider we use is Soapbox.
We will make our reasonable endeavours to ensure that all third parties treat your personal data in a legal and appropriate way.
We endeavour not to transfer the data of EU citizens outside the EU but where we cannot avoid it we will only do so via a third party that have conformed to all of the appropriate EU legislation providing equivalent protection to that if the data was retained within the EU.
WHAT DATA DO WE HOLD?
We hold the personal data that you supplied in the course of placing your order or enquiry.
The data normally consists of: product information, transactional information, fraud checking information, name, address, phone number, email, special delivery instructions and potentially other information to ensure the successful completion of your order.
We may hold notes of our communication with you through different channels including, but not limited to: email, live chat, CRM (Customer Relationship Management system) and phone.
We will not seek personal information from you relating to race, religion, political affiliation, trade union membership, sexual orientation, medical or genetic history and we ask you not to provide such information to us under any circumstances.
HOW WE HOLD YOUR PERSONAL DATA
We will retain the personal information you supply to us in the course of submitting an order or an enquiry, for the purpose of fulfilling that order, responding to or processing that enquiry.
If you place an order, we will retain an electronic copy of your invoice data for the period required by HMRC, after which we will delete it.
Your information will be: securely stored on hardware that has limited access to only relevant persons; and on a server maintained by a third party such as a web host. Whether held by us on our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorised access using all reasonable means.
CO-OPERATING WITH LEGAL AUTHORITIES
If requested, we will pass information about you (and if relevant, your business) to legal authorities who have the legal right to demand such data.
We do not use targeted advertising.
If you have engaged with us, but never placed an order, you may request the complete deletion of your details from our systems. Whether or not you have placed an order, you may request us never to contact you again, and we will comply with your request unless you make a further enquiry with us.
You have a number of rights in addition to those mentioned above, including access to the information ("the right to be informed"). If we process your data for marketing purposes on the basis of your Legitimate Interest, you have the right to object. You also have the right to withdraw your Consent to being marketed to, if you previously gave your Consent.
You have the right to see the data held about you and to receive a copy. You have the right to have any errors corrected. You have the right to ask and be told where your data came from.
You can exercise any of these rights by contacting us using the details below.
You have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk) if you believe any of your rights are being infringed.
HOW TO CONTACT US
If you have any questions or concerns, please do not hesitate to contact us through our contact us form, or by phone on 01474 705832.
All of our products come with a 30 day guarantee provided the goods are returned to us in perfect condition, unopened in their original packaging. Either a replacement part will be dispatched to you or a full refund of the cost of the goods made. Postage and packing charges are not refundable in cases of incorrectly ordered goods.